1. Your business and your work
These terms apply when you offer services and supplement the Terms of Service. You must have authority to represent your business and keep your contact information, service descriptions and claimed qualifications accurate. You are responsible for required licenses, permits, taxes, insurance and the people you assign to work, as applicable. Calling a provider independent in these terms does not override applicable worker-classification law.
You are responsible for selecting, directing and supervising your employees, helpers and subcontractors, lawful and safe working practices, required protective measures, and the work you agree to deliver. Follow applicable trade, safety and consumer-protection requirements; obtain the customer's permission before bringing additional people or changing access arrangements. BidGreat does not screen your personnel, provide your business insurance or assume your service obligations. Do not claim to be “vetted,” “background checked,” insured or guaranteed by BidGreat, or use a limited account/review label to suggest that protection. These responsibilities do not displace duties imposed on any party by law.
Maintain any legally required business registration, trade license, bonding, liability coverage and workers' compensation coverage for your actual work and personnel. A profile field or BidGreat's failure to ask for proof does not waive those requirements. Do not advertise a license or insurance as current if it has expired, is suspended, excludes the work, or belongs to an unrelated business. Customers may request verification directly from appropriate sources.
2. Accurate proposals and pricing
Offer work you can competently perform and give realistic availability. State whether a price is fixed, hourly or an estimate; disclose materials, taxes, travel/visit fees and material exclusions before the customer agrees. A competitive exact quote must cover the required common scope. Material exclusions or uncertain scope may make a quote ineligible for the lowest-price comparison. Do not offer a misleading low price to obtain contact details and then substitute unrelated charges.
Explain the basis of an estimate and any important assumptions before acceptance. If a site visit or missing information is necessary to price responsibly, use that response type rather than a fictitious exact price. Do not arrange collusive bids, quote with no genuine intention or ability to perform, or manipulate displayed competition. Clarify whether a visit fee is credited against later work.
Do not intentionally submit an artificially low or fictitious bid to obtain selection, contact details or a competitive advantage, then demand a higher price for unchanged work. Disclose all mandatory charges and material exclusions before selection. Legitimate changes in requested work, site conditions, quantities or an expressly disclosed estimating basis must be explained and agreed before additional work or charges; they must not be used as a pretext to replace an honest accepted price.
3. Competition, privacy and contact sharing
Other providers may see the main comparable bid price and additional-option count and job-specific anonymous labels, but not the platform's mapping from competing bids to identities or the competing proposals and private conversations. Homeowners can review your bids and proposals anonymously before connecting. Once you and a homeowner connect for a particular job, including for an in-person visit, you can see each other’s identity. That homeowner can also see your business details associated with your bids and proposals for that job. This connection does not reveal identities on other jobs or identify other pros who have not connected with that homeowner. Authorized BidGreat operators may see your business details and proposal. Public business/review information can be visible separately; do not treat a public business name as secret. Price history is retained. Higher and equal bids are allowed. A minimum underbid reduction applies only to a comparable main offer establishing a new lowest price. Hourly rates, ranges and fixed totals are not treated as identical; alternative prices and proposal descriptions remain private to the homeowner and authorized operators.
Do not try to expose a competitor's identity, bid on your own request, submit fake competing offers, or evade an account restriction. Use customer details for the requested work and related agreed communications, not resale or unrelated solicitation. Respect the contact-release steps. A visit releases contact details for that appointment and is not a project award. An unclaimed request may never become a job, and submitting a bid is not a guarantee of buyer participation.
4. Commitments, payments and cancellations
Honor the exact selected option and immutable revision, including its price type, inclusions, exclusions, assumptions and availability. Material changes require the appropriate revised offer and renewed homeowner confirmation; provider confirmation cannot substitute another scope or price. Use legally appropriate service agreements and required permits, disclosures and cancellation notices.
Expressly confirm each applicable visit connection or homeowner-selected job match after reviewing the complete fee breakdown and accepting the applicable paid agreement. The separate Pricing, Credits & Refund Policy governs platform fees, introductory eligibility, credits, paid same-job visit offsets, billing errors, cancellations and disputes. Publication or receipt of a notice does not authorize a charge. Paid confirmations begin only after billing is activated; previously fee-waived beta connections remain waived without retroactive charges.
Payment for your services remains directly between you and the customer. BidGreat does not guarantee work or payment. Notify customers promptly if you cannot attend or complete work, agree to changes before charging for them, and meet your independent legal, safety and tax duties. No automatic fine or permanent ban arises from an unproven off-platform transaction or a missing post-visit bid.
The homeowner-selected option and its platform fee basis remain an immutable record. Before pro confirmation, a pending selection can be declined or canceled and the offer revised for a new homeowner selection. After confirmation, BidGreat does not currently provide a change-order editor or allow either party to overwrite that accepted record. Any legitimate later amendment to the customer-provider service agreement requires both parties' express written agreement identifying the changed work, price or calculation, and timing. Keep that agreement and the original offer, use the job conversation for a record where appropriate, and contact support when the platform record needs review. A separate amendment does not silently rewrite the original selected offer or authorize an additional BidGreat charge.
5. Reviews and invitations
Follow the Review Rules. Ask real customers for honest feedback, not only favorable reviews. Do not fabricate a customer, threaten a reviewer or condition a benefit on a positive rating or removal of criticism. Send invitations only to people you are authorized to contact about a genuine service experience, comply with applicable communication rules and honor opt-outs.
Business replies written on BidGreat appear on BidGreat. An optional, separately authorized Google Business Profile connection may display attributed Google reviews and publish or edit a Google reply only when you explicitly confirm it. Do not publish private customer details or represent external reviews as verified BidGreat jobs.
6. Site access, safety and personnel
Assess the conditions before work, follow applicable safety standards, and stop or refuse work you cannot lawfully or safely perform. Discuss known hazards and needed access with the customer. Do not assume a customer-provided photo or AI-generated summary identifies every electrical, structural, chemical, environmental or other hazard.
Protect keys, entry codes, customer property and personal information. Use access only for the authorized purpose and time. Obtain permission for additional personnel and keep the customer informed of material staffing changes. Do not bring unauthorized visitors or photograph private areas for unrelated promotion without permission.
Promptly inform the customer of damage, an accident or a material safety issue when it is safe to do so, and report platform-related concerns to support. Contact emergency services first when needed. Cooperate with lawful requests from authorities and insurers. Do not destroy relevant records, conceal an incident or pressure a customer not to report it.
7. Customer information and business communications
Use contact details and private job information only for the requested service, necessary follow-up or another purpose for which you have lawful authority. Do not sell marketplace leads, expose access codes or private addresses, or use screenshots of private conversations as advertising without appropriate permission.
Maintain reasonable safeguards for information you take out of BidGreat into your own systems. You are responsible for your own records, privacy notices, retention and legal obligations as applicable. Delete information when it is no longer reasonably needed, subject to legitimate legal or recordkeeping requirements.
Invitation tools do not supply consent on your behalf. Confirm that a past-customer review request is appropriate, accurate and permitted, honor opt-outs, and do not send repeated or misleading messages. Acceptance of these Provider Terms is not consent by a customer to receive marketing from you.
8. Responsibility for third-party claims caused by your business
To the extent permitted by applicable law, when using BidGreat as a commercial provider, you agree to indemnify BidGreat LLC and its officers and employees for reasonable, documented third-party claims, damages, judgments and defense costs, including reasonable attorney fees, to the extent caused by your or your personnel's negligent or willful misconduct in offering or performing services, your material violation of applicable law or these Provider Terms, or your submission of content that infringes a third party's intellectual-property or privacy rights.
This obligation is limited to the portion attributable to your conduct or the conduct of people for whom you are legally responsible. It does not require you to indemnify anyone for their own negligence, fraud, willful misconduct, breach of law, or other responsibility that cannot lawfully be shifted. It does not apply merely because you make an honest review, raise a good-faith complaint, report wrongdoing or exercise a protected legal right. Mandatory consumer, construction and other anti-indemnity laws control where applicable.
BidGreat must give reasonably prompt notice of a claim for which it seeks indemnification, provide reasonable cooperation at the indemnifying provider's expense, and take reasonable steps to limit unnecessary costs. A delay in notice reduces an obligation only to the extent the delay materially prejudices the defense. Any defense arrangements must use reasonably acceptable counsel. No settlement may impose an admission, ongoing duty or nonmonetary restriction on a protected party without that party's written consent, which must not be unreasonably withheld.
This section concerns third-party claims arising from your commercial provider activity. It is not a general obligation for consumers to fund BidGreat's disputes with them, and does not make BidGreat a party to your customer service agreement or provide you with insurance.
9. No promise of work or safe customers
An invitation, listing or submitted bid is not a promise of a customer, hire, earnings or payment. BidGreat does not screen customers or guarantee their authority, conduct, payment or the safety of their premises. Assess the job and access arrangements before proceeding. The no-guarantee provisions, lawful liability limits and mandatory-rights exceptions in the Terms of Service also apply to providers.
Estimates and proposals for jobs introduced through BidGreat
For every job introduced through BidGreat, enter all estimates, quotes and proposals for the work as bids on that job before presenting them for acceptance or asking the homeowner to hire you. This includes estimates prepared after an in-person visit. Do not bypass BidGreat by substituting a separate unrecorded quote or accepting the same job outside its proposal and selection process. You may discuss scope, send a copy of the bid already recorded on BidGreat, provide supporting documents, enter a separate service agreement, and invoice or collect service payments directly. You are not required to quote if you decide not to take the work. This requirement applies prospectively to new covered introductions after you accept this Provider Terms version; it does not rewrite prior beta connections.
Do not intentionally bypass BidGreat’s proposal and selection process for these jobs. Concerns are reviewed individually under the Terms of Service; reasonably verified serious or repeated violations may lead to account restrictions or suspension. No report or missing bid automatically establishes a violation. This rule creates no platform fee, automatic charge, or off-platform monetary penalty.
Selected offers, estimating and introductory benefits
One bid may contain a main offer and up to two optional alternatives. Only the homeowner-selected immutable option determines a job-match fee. The basis is the accepted flat total; hourly rate multiplied by disclosed estimated hours plus disclosed mandatory flat charges; the midpoint of a quoted range; or a per-occurrence rate multiplied by disclosed expected quantity plus disclosed flat charges. Estimated totals are not guaranteed fixed service prices. All required charges must be disclosed; a range includes mandatory charges for its scope.
The job-match fee is 8% of the selected basis, no minimum, capped at $500. A confirmed visit connection is $10 unless an eligible first-free-visit benefit or applicable make-good credit covers it. Paid same-job visit fees offset a later job-match fee first, limited to that fee. Welcome job-match credits apply next, followed by eligible make-good credit, without a negative amount due. An unused visit offset does not become a refund or transferable credit.
Every eligible operating business, including eligible existing providers regardless of earlier free-beta activity, receives one first-free-visit benefit and $200 automatic welcome job-match credits at paid launch. Welcome credit cannot pay a standalone visit fee. Benefits do not expire through ordinary inactivity. Authorized accounts for the same business share one package; do not make duplicate businesses or artificial related-account transactions to obtain repeated promotions.
Active pro accounts with verified emails qualify automatically using existing account information; ordinary enrollment requires no SMS verification or mandatory manual business review. Reliably established accounts for the same operating business share one benefit package. Phone numbers, shared devices and other clues can flag possible duplicate accounts for investigation, without automatically merging businesses, blocking ordinary benefits or making a fraud finding. Existing administrative holds and confirmed business associations can be reviewed with support. Normal registration, bidding and paid participation remain available. Legitimate scope estimates and post-visit bids must accurately represent the work; no adverse fraud finding follows automatically from a conversion metric.